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Working Together3 min read

What Happens After Your Site Launches?

A site keeps going after launch day. Here's what support looks like with us - updates, fixes, who to call - and what you can comfortably handle yourself.

Otter

Launch day gets all the attention, and it should - it’s the moment the thing goes out into the world. But it’s a milestone, not an ending. A website is a living part of your business, and the months after launch matter as much as the weeks before it. People ask us what that stretch actually looks like, so here’s the honest version.

The small stuff, you can do yourself

A site shouldn’t hold you hostage for routine changes. Updating a phone number, swapping a photo, fixing a typo, adding a journal post - the everyday edits should be things you can do without booking us, and we build them to be. Part of handing a site over is making sure you can keep it current on your own, and showing you how before we step back.

We get into the ownership side of this in who owns your website when the project’s done, but the short version is that the keys are yours. The day-to-day shouldn’t require us, and we’d rather it didn’t.

The bigger stuff, we’re a message away

Some changes are larger - a new section, a redesign of a page, a feature you didn’t need at launch but do now. That’s what we’re here for, and there’s no drama to it. You send a message describing what you’re after, we scope it, and we do it. No retainer you have to keep paying just to have the option, and no penalty for going quiet for a year and coming back.

What needs occasional attention

Even a simple site has a few things worth keeping an eye on over time. Software moves underneath every website, so dependencies need the odd update to stay current and secure. Links rot when other people change their URLs. Content goes stale - prices change, services shift, the team photo stops matching the team. None of this is urgent week to week, but it adds up if it’s ignored for years, which is part of how a site quietly ages out.

The good news is that the way we build keeps this list short. A static site has no database to maintain and no sprawl of plugins to patch, so there’s far less that can break or be exploited in the first place. Fewer moving parts is less to look after.

Your part of the bargain

The handful of things that are genuinely yours to keep on top of: renew your domain before it lapses (set it to auto-renew and breathe easier), keep your content honest and current, and glance at your analytics now and then to see what people are actually doing. None of it is heavy. It’s the website equivalent of keeping the lights on.

We don’t disappear

The part worth saying plainly: launching your site isn’t the last you hear from us, and we’re not the kind of studio that ships and ghosts. You’ll know exactly how to reach us, what you can handle yourself, and what to send our way. The goal we aim for is that you could run the site entirely without us - and that you stay in touch because the work’s good and it’s easy to, not because you’re stuck. If you want to know how we handle the post-launch stretch before you commit to anything, just ask.

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